- Plan, organize and control all activities in the operations department ( Branches - Online platform - Sales section ) in order to provide the best possible service to clients.
- Achieve the action plan and targets.
- Prepare and implement the department’s operational plan maintains the departmental record and filing systems and approves scheduling of courses.
- Oversee the daily operations of all Operations sections.
- Provide supervision, guidance, coaching, recognition, motivation, and training to assist in the development and adherence of the Operation department
- Monitors client expectations and ensures effective communications to operations employees.
- Identifies performance and expectation gaps and facilitates resolution. Communicating and coordinating with internal departments.
Bachelor of related background education.Excellent English Language.Previous experience in the same job for at least 3 years.Previous experience in sales and customer care for at least 5 years.Preferably to be familiar with the training courses industry