- Design the documentation and mapping for new accounts processes.
- Review and update key customer-related processes and their appropriate metrics according to quality standards.
- Follow up on the issuance of regular internal and external analytical reports.
- Manage the Voice of the customer process about data analysis, results reporting, action plan recommendations, and follow-up on action plans.
- Manage and control big process improvement projects.
- Assist and support the day-to-day operation performance and improvement initiatives.
Call center experience in telecommunication companies (Vodafone – Orange – EX WE- Etisalat Misr- Etisalat UAE – DU -AT&T - Verizon).Minimum experience as a process analyst is 1 year.Fluency in English language is a MUSTExcellent communication skills.Excellent analytical skills.