Your Impact & Responsibilities:
Drive Excellence: Oversee daily Call Center operations to ensure all service level agreements are met with precision.
Empower Your Team: Provide ongoing coaching and feedback to enhance Communication skills and technical knowledge of Home Appliances.
Strategic Analysis: Monitor performance metrics and Analysis reports to identify areas for improvement and implement innovative solutions.
Customer Advocacy: Act as the final point of escalation for Aftersales inquiries, ensuring every customer feels heard and valued.
Culture & Growth: Foster a collaborative and professional team environment that encourages career progression and high morale.
Requirements
Deep familiarity with Home Appliances (HA) and After-sales support workflows is highly preferred.
Very good command in English.
Strong ability to perform Analysis on team performance and Customer Experience data.