Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients maximize profits by leveraging state-of-the-art technology solutions to reduce costs and improve efficiency. With strong expertise in the information technology field, SoftTrend is committed to delivering solutions that effectively meet customer needs and requirements. The company’s mission is to become a market leader in IT by combining technical excellence with a deep understanding of client objectives. Team members join a dynamic environment that values innovation and service quality.
Role Description This is a full-time, on-site Tele-marketing Representative role based in Qesm El Maadi. The Tele-marketing Representative will make outbound and receive inbound calls to present software licensing and IT service offerings, qualify leads, and schedule follow-up activities. Responsibilities include explaining product features and benefits, responding to customer inquiries, and maintaining accurate records of interactions in the CRM system. The role involves collaborating with sales and customer service teams to support campaigns, meet call and conversion targets, and provide feedback on customer needs and market trends. The position requires consistent adherence to company scripts and guidelines while delivering a professional and courteous experience on every call.
Qualifications

• Strong Customer Service and Customer Support skills, with a focus on resolving inquiries professionally and efficiently.
• Excellent Phone Etiquette and Communication skills, including clear speaking, active listening, and respectful interaction.
• Proven Sales skills, with the ability to identify opportunities, handle objections, and support lead conversion.
• Ability to work on-site full time in Qesm El Maadi and maintain high performance in a target-driven environment.
• Basic understanding of software licensing or IT services is preferred; willingness to learn technical product details.
• Comfort using CRM tools and office productivity software to document calls and track leads.
• Previous experience in telemarketing, call centers, or a similar customer-facing role is an advantage.
• High school diploma or equivalent; further education in business, marketing, or IT is a plus.