We are looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing after-sales and after-maintenance technical support, and ensuring a smooth communication flow between customers and the maintenance team.

Key Responsibilities:

• Respond to customer inquiries via WhatsApp and phone calls in a timely and professional manner.

• Handle customer complaints and work on resolving issues efficiently.

• Provide after-sales technical support to customers.

• Provide technical support after maintenance and follow up on customer satisfaction.

• Act as a link between customers and the maintenance team to ensure clear communication and fast

problem resolution.

• Follow up on machine shipping and delivery status and update customers accordingly.

• Record and track customer issues and ensure proper follow-up until closure.

Requirements

• Previous experience in customer service is a must.

• Good communication and problem-solving skills.

• Ability to handle multiple tasks and work under pressure.

• Basic technical understanding (or willingness to learn).

• Fast and accurate typing skills.

• Bachelor’s degree is required.