Company Description NEXperience is a CX innovation company that redefines how global brands engage with their customers through customer support, digital sales, and back-office operations. The company blends top-tier talent, cutting-edge AI, and deep industry expertise to deliver scalable, nearshore solutions across healthcare, technology, education, and e-commerce sectors. Trusted by fast-scaling startups and established industry leaders, NEXperience combines high-quality service with flexible, tailored engagement models. Based in Egypt, its teams operate 24/7 to support growth and create outstanding customer experiences for international clients.
Role Description This is a full-time, on-site role based in New Cairo for French / English Speakers. The role involves handling customer inquiries and support requests via phone, email, chat, or social channels in both French and English, ensuring clear, professional, and efficient communication. Responsibilities include resolving customer issues, providing product and service information, documenting interactions accurately, and escalating complex cases when needed. Team members collaborate with supervisors and peers to meet performance targets, follow CX and quality standards, and contribute feedback to improve processes and customer journeys. The role may also involve supporting digital sales activities, assisting with order processing, and coordinating with back-office teams to ensure seamless service delivery.
Qualifications

• Strong proficiency in both spoken and written French and English, with the ability to switch seamlessly between languages.
• Customer service and communication skills, including active listening, problem-solving, and a calm, professional approach to challenging situations.
• Comfort with digital tools and CX platforms, such as CRM systems, ticketing tools, live chat, and email management software.
• Time management and organizational skills, with the ability to handle multiple requests and adhere to defined service levels.
• Previous experience in customer support, contact centers, or BPO/CX outsourcing is preferred but not mandatory.
• Adaptability to a 24/7 operational environment, with flexibility to work in shifts, weekends, or holidays as needed.
• Ability to work collaboratively in an on-site team environment in New Cairo and to follow structured processes and quality guidelines.
• High school diploma or equivalent required; post-secondary education in languages, communication, business, or related fields is an asset.
• Interest in technology, digital services, or e-commerce, and willingness to learn about client products and industry trends.