Company Description TP Group, previously known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on intelligent, future-ready solutions that support clients across diverse sectors. Team members join a forward-looking environment where innovation, technology, and human connection go hand in hand. TP offers opportunities to grow in a dynamic, international setting while contributing to meaningful customer experiences.
Role Description The Non Voice Travel Advisor is a full-time, on-site role based in Cairo, Egypt. This position focuses on supporting customers through written communication channels, such as chat and email, to handle inquiries related to travel services. Day-to-day tasks include processing travel requests, assisting with bookings and modifications, providing clear information on travel options, and resolving issues in a timely and professional manner. The advisor ensures customer satisfaction by delivering accurate, friendly, and solution-oriented support while adhering to company policies and service-level agreements. The role also involves maintaining detailed records of interactions and collaborating with team members to optimize service quality.
Qualifications

• Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and enhance overall client experience.
• Strong Communication skills for clear, concise written interactions in English (B2+ / C1 level) across chat and email channels.
• Travel Arrangements and Travel Agency experience to manage bookings, changes, cancellations, and provide reliable travel guidance.
• Ability to work on-site in Cairo, Egypt, with flexibility to operate in shifts as required by the business.
• Attention to detail, problem-solving abilities, and a customer-centric mindset.
• Basic computer literacy and familiarity with CRM or booking systems.
• Previous experience in customer support or travel industry roles is an advantage.