Company Description NEXperience is a customer experience innovation company that helps global brands transform how they engage with their customers. By combining skilled teams, advanced AI technologies, and sector-specific knowledge, NEXperience delivers scalable solutions in customer support, digital sales, and back-office operations. The company serves clients across healthcare, technology, education, and e-commerce, with a strong focus on cost efficiency and compliance with HIPAA and GDPR standards. Trusted by fast-growing startups and established enterprises, NEXperience provides flexible, nearshore services that operate 24/7. From its base in Egypt, NEXperience supports organizations worldwide in building outstanding customer experiences.

We’re Hiring: Bilingual Customer Support Specialists (French & English)

Are you fluent in French and English? Looking to boost your career in a dynamic international environment? Join our team in El Rehab City, Cairo!

• Location: El Rehab City, Cairo, Egypt
• Employment Type: Full-time ⏰
• Languages Required: French (C1) & English (B2)

• Handle Support: Respond to customer inquiries via calls, emails, and live chats in French & English.
• Resolve Issues: Provide fast, effective solutions with a customer-first approach.
• Record Keeping: Update CRM records accurately after each interaction.
• Achieve Metrics: Meet core quality and performance targets (CSAT, FCR).

• Languages: C1 Level French and B2 Level English (both required).
• Experience: Customer service/contact center background is a plus (fresh grads with strong skills are welcome!).
• Communication: Strong verbal and written communication skills.
• Flexibility: Willingness to work rotational shifts.

• Competitive salary + performance & language bonuses
• Medical & social insurance
• Career growth opportunities