Manage patient flow and reception, organize medical files and records, coordinate with dental laboratories and clinics, and deliver an exceptional customer service experience across all channels.
Schedule appointments and manage patient appointment logs
Handle incoming phone calls and log call records
Respond to patient inquiries and messages via WhatsApp, Social Media platforms
Prepare daily patient files for clinics in the morning and ensure their organized return to the filing room after consultations
Print and restock required file forms and documents proactively.
Collect, review, and address patient feedback, complaints, and suggestions.
Ensure job orders (Job Orders) and receipts are sent, prepare lab shipments, and track incoming deliveries.
Monitor office supplies and printing materials (ink, paper) and place reorders before stock runs out.
Requirements
Proficiency in Microsoft Office (specifically Excel) and experience using medical management software .
Excellent communication and interpersonal skills with a professional approach to handling complaints.
Strong organizational skills and high attention to detail in record-keeping.
Ability to multitask and work effectively under pressure.
Previous experience in medical centers or dental clinics is preferred.
Working Days: Saturday to Thursday
Working Hours: 12:00 PM – 8:00 PM
Day Off: Friday
Female only