• Manage patient flow and reception, organize medical files and records, coordinate with dental laboratories and clinics, and deliver an exceptional customer service experience across all channels.

• Schedule appointments and manage patient appointment logs

• Handle incoming phone calls and log call records

• Respond to patient inquiries and messages via WhatsApp, Social Media platforms

• Prepare daily patient files for clinics in the morning and ensure their organized return to the filing room after consultations

• Print and restock required file forms and documents proactively.

• Collect, review, and address patient feedback, complaints, and suggestions.

• Ensure job orders (Job Orders) and receipts are sent, prepare lab shipments, and track incoming deliveries. 

• Monitor office supplies and printing materials (ink, paper) and place reorders before stock runs out. 

Requirements

• Bachelor’s degree in a relevant field.

Proficiency in Microsoft Office (specifically Excel) and experience using medical management software .

• Excellent communication and interpersonal skills with a professional approach to handling complaints.

• Strong organizational skills and high attention to detail in record-keeping.

• Ability to multitask and work effectively under pressure.

• Previous experience in medical centers or dental clinics is preferred.

• Working Days: Saturday to Thursday

• Working Hours: 12:00 PM – 8:00 PM

• Day Off: Friday

• Female only

• Location Alexandria