Head of Operations – Luxury Destination Management | Egypt ????????
We are seeking an experienced Head of Operations to join a newly established luxury Destination Management Company (DMC) in Egypt.
This is a senior leadership opportunity for a candidate with a strong background in luxury hospitality, tourism, destination management or premium travel, ideally with experience in high-end organisations comparable to leading global luxury travel and DMC brands.
The Role Reporting directly to the Managing Director, the Head of Operations will lead the organisation's operational strategy and oversee the complete on-the-ground delivery of luxury guest experiences across Egypt. The role will be responsible for ensuring seamless guest journeys from arrival through departure, including hospitality and concierge operations, transportation and logistics, government and protocol coordination, security, medical support, operational readiness and third-party service providers.
As this is a newly established business, the successful candidate will also have a key role in building the operational framework, standards, processes and team required to establish a world-class luxury DMC.
Key Responsibilities Lead the overall operations strategy, governance and service delivery model across all destinations and guest touchpoints. Oversee end-to-end luxury guest journey operations, ensuring seamless and highly personalised experiences. Establish and maintain operational standards aligned with UHNWI, VIP and luxury hospitality expectations. Lead concierge, hospitality, transportation, logistics and on-ground guest operations. Ensure operational readiness for VIP visits, high-profile delegations and bespoke guest experiences. Oversee relationships with luxury hotels, transportation providers, concierge partners and specialist service providers. Coordinate with government authorities, regulatory bodies, embassies and protocol stakeholders. Oversee third-party security and medical support, ensuring appropriate standards, response capabilities and contingency arrangements. Develop robust business continuity, emergency response and operational contingency plans. Manage key vendors and partners against agreed SLAs, service standards, safety requirements and brand expectations. Build, lead and develop high-performing operational teams. Drive operational efficiency, scalability, risk management and continuous improvement. Work closely with Executive Leadership, Commercial, Hospitality, Security, Transportation and Support Functions to ensure seamless cross-functional delivery.
About You The ideal candidate will bring:15+ years of progressive leadership experience within luxury hospitality, tourism, destination management, premium travel or a similarly high-end service environment. Strong understanding of luxury guest expectations and UHNW/VIP service delivery. Proven experience managing complex hospitality operations, concierge services, transportation and destination logistics. Experience handling high-profile guests, VIP movements, confidential operations and bespoke experiences. Strong experience engaging with government authorities, protocol stakeholders and external partners. Experience overseeing security, medical support and operational risk. International exposure within luxury hospitality, premium travel or destination management. Experience building and developing operational teams and structures within a fast-paced environment. Strong leadership, stakeholder management and communication skills. Bachelor's degree in Hospitality Management, Tourism, Business Administration, Operations Management or a related discipline. A Master's degree is advantageous. Egyptian nationality is required.
Working Environment The role is primarily office-based, with regular travel across destinations, luxury hospitality venues, partner locations and operational sites throughout Egypt. Executive-level flexibility will be required to support VIP movements, guest activities, business-critical operations and emergency situations, including evenings, weekends and public holidays where necessary.
An Exciting Opportunity This is a unique opportunity to join a new luxury DMC at an early stage and play a central role in establishing its operational model, service standards, team structure and overall guest experience. If you are an experienced luxury hospitality or destination management leader with a passion for exceptional service and operational excellence, we would be pleased to hear from you.