Act as the primary point of contact for assigned tourism clients and partners. Develop and maintain long-term relationships with stakeholders in tourism authorities, travel companies, and event organizers. Ensure high levels of client satisfaction through proactive communication, issue resolution, and continuous service improvement. Manage client contracts, renewals, and commercial discussions. Oversee the implementation and daily operations of electronic ticketing systems for tourism sites, events, and attractions. Coordinate with technical teams to ensure smooth system integration and maintenance. Monitor system performance, user experience, and transaction reports to identify areas of enhancement. Provide training and support to client staff on system usage and updates. Manage and promote the use of digital payment gateways and smart collection systems within client operations. Work closely with finance and IT teams to ensure accurate reconciliation and settlement of transactions. Identify opportunities for expanding payment solutions (e.g., mobile wallets, QR payments, online booking systems). Identify upselling and cross-selling opportunities within assigned accounts.
Education:Bachelor’s degree in Business Administration, Tourism Management, Information Systems, or a related field.. Familiarity with various operating systems and platforms.
Experience:4–7 years of experience in account management, tourism technology, or digital ticketing/payment solutions. Strong understanding of the tourism ecosystem, including travel agencies, attractions, events, and payment systems. Proven track record in managing B2C/B2B client relationships and technology-based projects. Project management and coordination capabilities. High attention to detail and customer-oriented mindset. Proficiency in MS Office and familiarity with CRM systems (e.g., Salesforce, Hub Spot). Knowledge of ticketing software, APIs, and payment integration is a plus.