About the Role

We are looking for a Customer Support Agent to join our Voice Account. In this role, you will provide high‑quality voice support to customers in the South African market, troubleshooting technical and non‑technical inquiries and ensuring a seamless customer experience.

This is a premium account with a structured, supportive environment that values accuracy, efficiency, and customer satisfaction. You will work on a high‑profile account with a team that values professional growth and performance.

Important: This role operates on day‑based rotational shifts only. The latest shift ends at 8 PM – no overnight shifts are required.

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Key Responsibilities

· Provide voice support to customers in the South African market
· Troubleshoot and resolve technical and non‑technical inquiries
· Follow up on customer issues and ensure timely resolution
· Maintain accurate records of all customer interactions
· Collaborate with internal teams to enhance the overall customer experience

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Qualifications

· Bachelor's degree (Required)
· English Level: B2 – B2+
· Strong communication and problem‑solving skills
· Ability to work in a structured, target‑driven environment
· Flexibility to work rotational shifts

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What We Offer

· Competitive base salary:
· Technical Gr@duates: 14,000 – 19,000 EGP
· Non‑Technical: 12,800 – 17,300 EGP
· Monthly performance incentives – up to 3,500 EGP
· Attendance bonus – 500 EGP per month
· Social & Medical Insurance
· Paid training program
· Rotational shifts – last shift ends at 8 PM (no overnight shifts)
· 2 rotational days off per week
· Career growth and promotion opportunities
· Professional and supportive work environment
· Prime location: Maadi, Cairo