Supervisory & Team Leadership Lead and mentor the endpoint support team, providing technical guidance and performance feedback. Assign and prioritize tasks to ensure efficient handling of endpoint-related issues and projects. Monitor and improve team performance through key performance indicators (KPIs). Endpoint Management & Support Oversee endpoint provisioning, configuration, and maintenance to ensure seamless user experiences. Develop and enforce best practices for endpoint security, compliance, and performance optimization. Citrix & Virtual Environment Oversight Supervise the administration of Citrix Virtual Apps and Desktops, ensuring optimal performance and resource allocation. Collaborate with infrastructure teams to enhance virtual workspace solutions. MDM & Office 365 Administration Ensure the effective management of MDM solutions (e.g., Workspace ONE, Intune) for corporate and BYOD devices. Oversee the administration and integration of Office 365 services, ensuring optimal user experience and security compliance. Endpoint Security & Compliance Work closely with the security team to enforce endpoint protection measures, including patching, antivirus, and firewall configurations. Conduct regular security audits and compliance assessments. Software Deployment & Configuration Management Supervise software deployment and update strategies to maintain system security and efficiency. Ensure all endpoints comply with internal IT policies and industry regulations. User Support & Escalation Management Act as the primary escalation point for endpoint-related issues beyond the support team’s scope. Ensure timely resolution of incidents and adherence to IT service level agreements (SLAs). Process Improvement & Documentation Develop and maintain documentation of endpoint configurations, troubleshooting procedures, and best practices. Identify areas for automation and process optimization to enhance efficiency