About the Role

We are looking for a Customer Support Agent to join our Voice Account. In this role, you will provide high‑quality voice support to customers, troubleshooting technical and non‑technical inquiries and ensuring a seamless customer experience.

This is a premium account with a structured, supportive environment that values accuracy, efficiency, and customer satisfaction. You will work on a high‑profile account with a team that values professional growth and performance.

Important: This role operates on day‑based rotational shifts only. The latest shift ends at 8 PM – no overnight shifts are required.

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Key Responsibilities

· Provide voice support to customers
· Troubleshoot and resolve technical and non‑technical inquiries
· Follow up on customer issues and ensure timely resolution
· Maintain accurate records of all customer interactions
· Collaborate with internal teams to enhance the overall customer experience

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Qualifications

· Bachelor's degree (Required)
· English Level: B2 – B2+
· Strong communication and problem‑solving skills
· Ability to work in a structured, target‑driven environment
· Flexibility to work rotational shifts

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What We Offer

· Competitive base salary:
· Technical Graduates: 14,000 – 19,000 EGP
· Non‑Technical: 12,800 – 17,300 EGP
· Monthly performance incentives – up to 3,500 EGP
· Attendance bonus – 500 EGP per month
· Social & Medical Insurance
· Paid training program
· Rotational shifts – last shift ends at 8 PM (no overnight shifts)
· 2 rotational days off per week
· Career growth and promotion opportunities
· Professional and supportive work environment
· Prime location: Maadi, Cairo