Social Media Moderator & Online Sales Specialist Location: Egypt Work Mode: Remote Employment Type: Full-time Working Hours: 11:00 AM – 11:00 PM
About Bonn Medical Industries Bonn Medical Industries is a Saudi-based manufacturer specializing in healthcare, cosmetics, skincare, personal care, and related consumer products. As part of the continued growth of our consumer brands, we are looking for a Social Media Moderator & Online Sales Specialist based in Egypt to manage customer interactions across social media channels, convert inquiries into orders, and ensure effective follow-up throughout the online purchasing journey.
Role Overview This role goes beyond traditional social media moderation. The selected candidate will be responsible for engaging with customers, understanding their needs, recommending suitable products, handling inquiries and objections, converting leads into purchases, and following orders through the fulfillment process. We are looking for someone with a strong sales mindset who can deliver an excellent customer experience while contributing directly to online sales performance.
Key Responsibilities Social Media & Customer Engagement Respond promptly and professionally to customer messages, comments, and inquiries across social media platforms. Provide accurate information about products, pricing, availability, offers, and ordering procedures. Understand customer needs and recommend suitable products accordingly. Maintain a professional, friendly, and consistent brand tone across all customer interactions. Handle customer questions, concerns, and objections effectively. Online Sales & Conversion Convert incoming social media inquiries and leads into confirmed purchases. Apply effective selling and communication techniques without creating unnecessary pressure on customers. Follow up with potential customers who do not complete their purchase during the initial conversation. Identify reasons for lost or incomplete purchases and document relevant customer feedback. Support upselling and cross-selling opportunities where appropriate. Work toward agreed sales and conversion targets. Order Management & Follow-up Create and accurately record confirmed customer orders. Maintain organized daily order records using Excel or the assigned system. Consolidate confirmed orders and submit them to the responsible shipping team. Follow up on order status and coordinate when issues or delays occur. Maintain accurate records of leads, orders, follow-ups, and customer interactions. Coordinate with Sales, Shipping, and other relevant teams when required. Performance Tracking Track leads and their progress through the customer journey. Monitor conversion from inquiry to confirmed order. Maintain clear records of completed, pending, and lost orders. Report common customer objections, frequently asked questions, and purchasing barriers. Provide customer insights that can help improve sales, marketing, and product communication.
Required Qualifications Previous experience in Social Media Moderation, Online Sales, Customer Service, Telesales, or a related customer-facing role. Previous experience with Cosmetics, Skincare, Beauty, Personal Care, or Medical Products. Strong sales, persuasion, and objection-handling skills. Excellent written Arabic communication skills. Ability to communicate professionally and naturally with customers. Strong follow-up and organizational skills. Good knowledge of Microsoft Excel or Google Sheets. Ability to manage multiple conversations and orders accurately. Strong attention to detail. Ability to work independently in a remote environment. Availability to work according to the stated working schedule.
Preferred Qualifications Previous experience selling cosmetics or skincare products through social media. Experience managing customer conversations across Instagram, Facebook, Whats App, or similar channels. Proven experience converting online inquiries into sales. Familiarity with order management and shipping coordination. Understanding of sales funnels, leads, and conversion rates. Experience with CRM or customer management systems is a plus.
Compensation Fixed monthly salary Commission on confirmed orders Performance-based earning opportunity linked to sales results. The Ideal Candidate We are looking for someone who sees every customer inquiry as an opportunity to understand, advise, support, and convert — not simply a message that needs a reply. The ideal candidate combines excellent customer service with a strong commercial mindset, follows up consistently, understands customer needs, and knows how to guide the conversation toward a purchase while maintaining a positive customer experience. If you have experience in beauty or skincare and know how to turn social media conversations into satisfied customers and measurable sales, we would like to hear from you.