Sales Account Manager – Saa S
About the Role
We are looking for an experienced **Account Manager** to manage and grow Awfar’s existing client portfolio.
The role combines **Account Management, Sales, Upselling, and Cross-selling**, with a strong focus on increasing revenue from existing customers, identifying expansion opportunities, and building long-term client relationships.
The ideal candidate should have previous **Sales experience** and a strong understanding of B2B Saa S solutions.
Key Responsibilities
* Manage and maintain strong relationships with existing Awfar clients.* Act as the main point of contact for assigned accounts and ensure a positive client experience.* Understand clients’ businesses, challenges, and evolving needs.* Identify **Upselling and Cross-selling opportunities** within existing accounts.* Increase account revenue by introducing additional products, features, modules, services, and solutions.* Identify opportunities to expand the number of users, branches, channels, or services within existing accounts.* Conduct regular account reviews to identify business growth opportunities.* Develop and execute account growth plans for high-potential customers.* Follow up on expansion opportunities from identification through closing.* Prepare and deliver commercial proposals and presentations when required.* Negotiate pricing and commercial terms within company guidelines.* Work closely with the Sales, Customer Success, Product, and Technical teams to ensure successful account growth.* Monitor account performance, usage, satisfaction, and potential churn risks.* Proactively identify customer concerns and coordinate with the relevant teams to resolve them.* Maintain accurate account information, opportunities, activities, and follow-ups in the CRM.* Achieve monthly and quarterly revenue and account growth targets.* Provide regular reports on account performance, expansion opportunities, and revenue growth.
Requirements
* **2–4 years of experience** in Account Management, Sales, Business Development, or a similar role.* Previous experience in **B2B Saa S, Software, Technology, or Digital Solutions** is highly preferred.* Strong sales background with proven experience in **Upselling and Cross-selling**.* Strong communication, negotiation, and presentation skills.* Excellent relationship-building and client management skills.* Ability to identify customer needs and convert them into commercial opportunities.* Strong commercial and business understanding.* Target-oriented with a proven ability to achieve revenue targets.* Good problem-solving and objection-handling skills.* Experience using CRM systems.* Good English communication skills.
Preferred Qualifications
* Experience managing **B2B or Enterprise accounts**.* Experience selling Saa S subscriptions or technology solutions.* Experience working with **Egyptian or GCC clients**.* Existing relationships with businesses or decision-makers are a plus.* Experience managing multiple accounts and prioritizing high-value opportunities.* Knowledge of **Retail, Healthcare, F&B, E-commerce**, or other B2B industries is a plus.
KPIs* Monthly / Quarterly **MRR growth from existing accounts**.* Upselling revenue.* Cross-selling revenue.* Account expansion rate.* Number of upselling and cross-selling opportunities generated.* Conversion rate of expansion opportunities.* Customer retention rate.* Churn rate.* Revenue per account.* Number of account reviews conducted.* Customer satisfaction and engagement.* CRM activity and follow-up completion.
Job Type
Full-time | On-site
Location
Egypt