• Designing, configuring, and maintaining network infrastructures and IT systems to ensure optimal performance, connectivity, and security.

• Ensuring data security by implementing firewalls, antivirus software, and other security measures to prevent unauthorised access.

• Managing and troubleshooting server environments, cloud platforms, and network systems to ensure maximum uptime.

• Performing regular backups, system updates, and monitoring system performance for potential problems.

• Monitoring network performance and resolving any connectivity or network issues that arise.

• Collaborating with other teams to integrate new technologies and systems into the existing infrastructure.

• Documenting IT procedures, configurations, and troubleshooting steps to create a knowledge base for the team.

• Providing technical IT support to staff and resolving IT-related issues quickly and efficiently.

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.

• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.

• Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.

• Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.

• Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary.

• Implement software updates, patches, and security fixes to protect systems from vulnerabilities.

• Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation.

• Maintain detailed records of network configurations, incidents, and maintenance schedules.

• Keep up with industry trends and technological advancements to recommend improvements and updates to the organisation’s systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• 3-7 years of experience in IT support, system/network administration, or a similar role.

• Strong understanding of IT systems, networks, hardware, and software.

• Experience with network management tools, server administration, and cloud platforms.

• Knowledge of networking protocols, such as TCP/IP, DNS, HTTP, etc.

• Familiarity with firewalls, VPNs, and other security systems.

• Proficiency in operating systems (Windows, Linux, Mac OS), networking protocols, and system monitoring tools.

• Solid knowledge of cybersecurity practices and tools in India and globally.

• Experience with cloud computing platforms like AWS, Google Cloud, or Microsoft Azure.

• Problem-solving skills and the ability to diagnose and resolve technical issues quickly.

• Excellent problem-solving and communication skills to interact effectively with non-technical teams and end users.

• Ability to work independently and as part of a team to support IT functions and projects.