Technical Support Engineer and Training (Home Appliances) Location: Cairo / Giza Company: LG Electronics Egypt Job Summary LG Electronics Egypt seeks an experienced Technical Support and Training Engineer to provide advanced technical support and deliver technical training programs for home appliance products, including refrigerators, washing machines, dishwashers, and dryers, contributing to service quality, technician efficiency, and customer satisfaction. Key Responsibilities - Provide advanced technical support and resolve complex technical issues for technicians and engineers. - Analyze failures, determine root causes, and propose suitable solutions. - Prepare and implement technical training programs. - Prepare training materials, presentations, and practical sessions. - Monitor technician performance and provide technical guidance and evaluation. - Analyze recurring complaints and field quality issues. - Prepare technical reports and make recommendations to management. - Coordinate with various departments to address quality issues and corrective actions. - Keep up-to-date with latest technologies, products, and service procedures. Qualifications - Bachelor's degree in Mechanical or Electrical Engineering. - At least 5 years of experience in technical support, maintenance, or technical training. - Strong knowledge of refrigerators, washing machines, dishwashers, and dryers. - Strong technical analysis and fault-finding skills. - Excellent training, presentation, and communication skills. - Proficiency in English. - Proficiency in Microsoft Office and preparing technical reports. - Resident of Cairo or Giza.

Additional Details

• Vacancies: 1
• Shift system: Morning only
• Benefits: Health insurance, social insurance, transportation allowance, meals, overtime