Company Description Aura Communication is a leading consultancy specializing in HR outsourcing, staffing, and payroll outsourcing, founded in 2012 and headquartered in Cairo, Egypt. The company also operates a branch in Miami, Florida, USA, supporting a diverse international client base. With a strong presence across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia, Aura offers comprehensive workforce solutions tailored to different markets. As a trusted one-stop HRO/BPO partner, Aura focuses on efficient, scalable services that help organizations manage their people operations effectively. Team members join a growing, regionally recognized organization with opportunities to work in a multicultural and client-focused environment.
Role Description This is a full-time, on-site role based in Cairo, Egypt for C1-level English speakers working rotational overnight shifts. The role involves handling inbound and outbound customer communication in English across phone, email, or chat, ensuring clear, accurate, and professional responses. Daily tasks include understanding and resolving customer inquiries, documenting interactions in internal systems, and following established procedures and service-level standards. Team members will collaborate with supervisors and colleagues to escalate complex issues, share updates, and maintain consistent service quality during night operations. The position requires adherence to shift schedules, reliability during overnight hours, and a commitment to delivering a positive customer experience.
Qualifications

Strong English communication skills at C1 level (speaking, listening, reading, and writing), with clear pronunciation and professional vocabulary. Customer service and client support abilities, including active listening, problem-solving, and maintaining a calm, service-oriented attitude. Basic computer proficiency, such as using email, CRM or ticketing tools, and updating records accurately. Time management and adaptability to rotational overnight shifts, including reliability, punctuality, and ability to work in a fast-paced environment. Interpersonal skills for working in a diverse team, receiving feedback, and collaborating with supervisors and peers. Previous experience in call centers, BPO, or customer support is an advantage but not mandatory. High school diploma or equivalent required; university degree in any field is a plus. Willingness to adhere to company policies, data privacy standards, and professional conduct guidelines.