The Four Seasons Hotel Cairo at The First Residence is looking for Reservations Agent who shares a passion for excellence and who infuse enthusiasm into everything they do.

Main Responsibilities:

• Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
• Achieve the optimum level of guest satisfaction and departmental profitability.
• To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response to guest enquiries.
• To deal efficiently and politely with all telephone, email, internet and in person enquiries
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest

Desired Candidate Profile

This Position Requires Candidates That:

• Previous Reservations and/or Front Office and High-Volume Call Center
• Have English language proficiency.
• Preferred to have bachelor s degree in hospitality/ business administration.

Join Us and Enjoy

• Be part of a cohesive team with a singular focus on creating the best possible guest experience.
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
• Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.
• Excellent training and development opportunities.
• Complimentary stays at Four Seasons properties (based on availability) with discounted meals.
• Employee service awards.

Schedule & Hours

Full time job with 44 working hours a week.

For Line Employees'