Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Develops a training strategy for the hotel.
Plan orientation trainings and deliver these training according to the plans.
Supervises the development of the annual training plan.
Conducts follow-up studies of all completed training to evaluate and measure results.
Modifies programs as needed.
Develops effective training materials utilizing a variety of media.
Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
Displays leadership in guest hospitality and creates positive atmosphere for guest relations.
Observes service behaviours of associates and provides feedback to individuals and/or managers.
Monitors enrolment and attendance at training.
Reviews comment cards and guest satisfaction results to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Develops and monitors spending against the departmental budget.
Exemplifies the desired Rixos culture.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Evaluates the trainer’s performance and effectiveness of training programs and provides recommendations for improvement.
Researches new technologies and methodologies in workplace learning and presents this research.
Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
Manages the delivery of training and development programs.
Conducts appraisals for the talent development team.
Ensures statutory training requirements are met.
Prepares development plan for subordinates.
Designs, develops, and produces managerial training materials and hand-outs.
Observes employees’ performance improvement.
Is present during operation to make sure that the quality of service provided is in parallel with the hotel service standards.
Predicts that all activities and purchased equipment and belongings may create disease for the environment, joins all activities organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.
Provides minimum consumption of currently used items and equipment (paper, printed out etc.).
Implements necessary warnings and departmental trainings in order to save energy inside the facility.
Carries on implementing decisions which were taken for saving energy.
Predicts effects of environment and efficiency of energy on purchased equipment.
Implements responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and leads staff.
Provides safe carrying, storing, and use of chemicals in accordance with regulations.
Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carries out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: Bachelor degree in related field
• Experience: At least 3 years of experience at the managerial level
• Foreign language: Outstanding level of English
• Courses and training: Prior attendance in courses and seminars in the field
• Computer literacy: Excellent computer skills
• Special qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills

Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.