Job description

1. Technology Strategy & Leadership Develop and own the company-wide IT and digital transformation strategy, aligned with Linah Farms' business objectives and growth plans.
Define a multi-year technology roadmap covering infrastructure, applications, data, and digital initiatives across all company locations.
Serve as a strategic advisor to the executive team on technology-enabled business opportunities, risks, and ROI.
Set and manage the annual IT budget, including capital and operational expenditure planning.
Establish technology governance, policies, and standards (security, data management, vendor management, procurement).
2. Digital Transformation Lead digital transformation initiatives across functions (farming operations, supply chain, procurement, finance, HR, sales/distribution).
Identify opportunities to automate manual processes and introduce digital tools (IoT/precision agriculture technology, mobile apps, dashboards, analytics).
Champion change management and user adoption for new systems and digital ways of working.
Partner with functional leaders to translate business needs into technology solutions.
3. IT Operations & Helpdesk Management Oversee the IT helpdesk function to ensure timely, high-quality support across all sites (farms, offices, warehouses).
Define and monitor SLAs/KPIs for issue resolution, uptime, and end-user satisfaction.
Ensure robust IT infrastructure (network, hardware, cloud, connectivity) across geographically distributed operations.
Oversee cybersecurity posture, data protection, and business continuity/disaster recovery planning.
4. Software Development Lead the in-house/outsourced software development function, setting priorities, standards, and delivery practices (Agile/Scrum or similar).
Oversee the design, development, and maintenance of internal tools, customer-facing applications, and integrations.
Ensure code quality, security, and scalability of custom-built applications.
Manage the balance between build vs.
buy decisions for new capabilities.
5. ERP & Enterprise Systems Own the ERP strategy, implementation, optimization, and ongoing management (e.
g., modules for finance, inventory, procurement, HR, production).
Ensure ERP and other enterprise systems are integrated, accurate, and provide reliable data for decision-making.
Manage relationships with ERP vendors/implementation partners and oversee upgrades, customizations, and support contracts.
Drive data governance and master data management practices across systems.
6. Team Leadership & People Management Build, mentor, and lead a multidisciplinary IT team (helpdesk, developers, ERP specialists, and any future hires such as data/analytics roles).
Set individual and team goals, conduct performance reviews, and support professional development.
Foster a culture of accountability, continuous improvement, and customer-centric service delivery.
Manage relationships with external vendors, contractors, and technology partners.
Bachelor’s degree in Computer Science, Information systems, programming or similar discipline MBA is a plus 10+ years of progressive experience in IT/technology roles, including 4+ years in a senior leadership position (Head of IT, IT Director, CTO, or similar).
Proven experience leading digital transformation initiatives across multiple business functions.
Experience overseeing software development teams and modern development practices.
Experience managing IT helpdesk/support operations, including SLA management.
Experience in agriculture, agribusiness, manufacturing, FMCG, or a similarly operations-heavy, multi-site industry is a strong plus.
Hands-on experience managing ERP systems (implementation and/or optimization) — e.
g., SAP, Oracle, Microsoft Dynamics, Odoo, or similar.
Strong strategic thinking with the ability to translate business goals into technology roadmaps.
Solid understanding of IT infrastructure, networks, cloud platforms, and cybersecurity fundamentals.
Working knowledge of software development lifecycles, methodologies, and modern architectures (cloud-native, APIs, integrations).
Strong ERP domain knowledge (finance, supply chain, inventory, production modules).
Excellent budget management and vendor negotiation skills.
Strong leadership, team-building, and stakeholder management skills — able to influence non-technical executives and operational staff alike.
Change management experience, particularly in driving adoption of new tools among diverse, distributed teams (including field/farm-based staff).