Company Description TP Career is a talent and career development arm of a global customer experience organization that supports clients across multiple industries. The company focuses on developing early-career professionals through structured training, mentorship, and performance management. TP Career offers clear growth paths, skill-building programs, and exposure to international standards of customer service. Team members work in a collaborative environment with access to continuous learning and opportunities for advancement. The organization values professionalism, inclusivity, and strong ethical standards in all customer interactions.
Role Description This is a full-time, on-site role based in Qesm 1st New Cairo for a Retention Customer Service representative with C1 English level, intended for graduates starting their careers. The role involves handling inbound and outbound customer interactions, focusing on retaining existing customers by addressing concerns, resolving issues, and offering appropriate solutions. Daily tasks include responding to customer inquiries, providing clear and accurate information, documenting interactions in the system, and following established procedures and scripts when needed. The position also requires monitoring customer satisfaction, identifying potential churn risks, and proactively suggesting retention offers or service improvements. Team members collaborate with colleagues and supervisors to meet service-level targets, maintain quality standards, and contribute feedback to improve customer experience.
Qualifications

Strong Customer Retention and Customer Satisfaction skills, with the ability to build loyalty and reduce churn. Excellent Communication and Interpersonal Skills to interact professionally and clearly with diverse customers. Solid Analytical Skills to understand customer needs, interpret data or trends, and propose suitable solutions. C1 level proficiency in English (spoken and written), with clear, professional communication. Recent graduate or early-career professional, ideally with a background in business, communications, or related fields. Ability to work on-site in Qesm 1st New Cairo and maintain consistent attendance and punctuality. Comfort with using computer systems, CRM tools, and standard office applications. Resilience under pressure, strong problem-solving mindset, and commitment to delivering high-quality service.