Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to help partners focus on their core business and better serve their own customers. The company invests in human capital, quality, and state-of-the-art technologies, while continuously enhancing management and operational standards. Its culture is built on transparency, flexibility, integrity, passion for service, and a commitment to exceeding client expectations. Role Description The Legal & Customer Support Specialist (Chat & Outbound) is a full-time, on-site role based in Cairo. This role involves providing legal-related support and guidance on customer queries, preparing and reviewing standard legal documents, and addressing legal issues that arise in daily operations. The specialist will handle customer interactions through chat and outbound calls, ensuring clear, professional communication and accurate information. Responsibilities include documenting case details, escalating complex issues to senior legal or management teams as needed, and aligning all support activities with company policies and regulatory requirements. The role also involves collaborating with internal departments to improve processes, maintain compliance, and support a high-quality customer experience. Qualifications Strong foundation in Law and practical experience managing Legal Issues in a business or corporate environment. Ability to provide Legal Consulting support, including interpreting policies and explaining legal implications to customers and internal teams. Proficiency in Legal Document Preparation, including drafting, reviewing, and organizing contracts, agreements, and related documentation. Excellent Communication skills for handling chat and outbound customer interactions, documenting cases, and collaborating with cross-functional teams. Bachelor’s degree in Law or a related legal field; professional legal certifications are an advantage. Experience in customer service, contact centers, or BPO environments is preferred. Strong attention to detail, analytical thinking, and ability to work with confidential information responsibly. Fluency in English and Arabic, with strong written and verbal communication in both languages. Comfort working on-site in a fast-paced environment, with flexibility to follow shift schedules if required. What We Offer: Net salary: 13,000 EGP paid professional training program Fixed shifts social and medical insurance coverage A professional, supportive, and structured workplace