we are Hiring Professional Services Consultant – Nexthink Bright Brains IT Services (BBITS) | Egypt | Full-time__About the Role Bright Brains IT Services is looking for a talented and driven Professional Services Consultant to join our growing team. In this role, you will serve as the primary technical point of contact for our customers across the Middle East, leading Nexthink implementations and ensuring exceptional delivery outcomes that align with customer goals.__What You'll Do• Deploy and operate Nexthink solutions to a high standard of technical excellence• Install, configure, and optimize systems in line with agreed solution designs• Analyze customer requirements and translate them into effective use cases. • Guide customers through onboarding and drive full product adoption• Build and nurture long-term customer relationships built on trust and results• Collaborate cross-functionally with IT, Support, and Product Management teams• Stay current with industry best practices and continuously sharpen your technical expertise__What You Bring• Bachelor’s degree in computer science, Computer Engineering, or a related discipline• 4+ years of experience in IT Technical Support or a similar customer-facing role• Solid networking fundamentals (CCNA certification is a plus)• Familiarity with IT operations, ITIL practices, and digital workplace environments, ITSM. • Hands-on experience with Microsoft Windows; mac OS knowledge is an advantage• Power Shell scripting skills are a plus• Exposure to Digital Transformation or End-User Computing projects is preferred• Strong analytical, troubleshooting, and presentation skills• A self-starter mindset with the ability to work independently in a fast-paced environment__Language Requirements• Full professional proficiency in Arabic and English__Additional Requirements• Willingness to travel across the Middle East as needed__About Bright Brains IT Services At BBIT, we deliver market-leading technology solutions that help organizations across diverse industries enhance efficiency and elevate their digital workplace experience. Our team of skilled professionals is passionate about driving meaningful impact in hybrid IT environments — and we're looking for people who share that ambition.__Ready to take your career to the next level? Apply now and become part of a team that's shaping the future of digital work.