Company description

The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job description

The night auditor welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Your responsibilities will include:

• Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
• Checking that details of regular guests are updated using guest history.
• Ensuring all diary events, flags and specials are actioned.
• Checking and passing on all guest mail, messages and parcels promptly.
• To liaise closely with housekeeping on information relating to rooms and lost property.
• Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensuring all account postings are accurate and necessary paperwork produced.
• Ensuring an accurate cashiering balance is performed at the completion of shifts.
• Completing all audit tasks as specified by the night auditor's checklist.
• Performing any other duties within the employee’s range of competence as required by management.

Qualifications

• Flexibility and a positive, yes I can! attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional information

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive employee and friends & family discounts
• Opportunity to develop your talent and grow within your property and across the world
• Complimentary meal during your shift through our colleague dining program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Opportunity to develop your talent through coaching and our leadership mentoring programs