Candidate Profile: Fluent in Portuguese and English , both written and verbal. High school diploma or equivalent. Previous customer service experience is an advantage. Excellent communication, interpersonal, and customer engagement skills. Strong problem-solving and analytical skills. Comfortable working in a fast-paced, performance-driven environment. Ability to multitask, prioritize, and adapt to changing business needs. Basic computer skills and ability to navigate multiple systems. Ability to work independently and collaboratively within a team. Detail-oriented, dependable, and professional. Patient, composed, and solution-oriented in all customer interactions. Flexible to work rotational shifts. Location: Smart Village, 6th of October Compensation & Benefits: Competitive Monthly Gross Salary Monthly Sign-on Bonus for the First 3 Months Medical Insurance Social Insurance Transportation Provided Bright Career Path with Promotion Opportunities After Completing the First 6 Months Shift Details: Rotational Shifts 9 Working Hours per Shift Earliest Start Time: 10:00 AM Latest End Time: 1:00 AM Career Growth: This role offers a structured learning and development journey with ongoing coaching and support. Successful employees will have access to internal career opportunities and promotion pathways after completing their first six months, based on performance and business needs. Additional Information: Program requirements, responsibilities, and expectations may vary based on operational needs and business requirements. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills. Concentrix is an equal opportunity employer and considers all qualified applicants based on role requirements and business needs.

Desired Candidate Profile

Fluent in Portuguese and English , both written and verbal. High school diploma or equivalent. Previous customer service experience is an advantage. Excellent communication, interpersonal, and customer engagement skills. Strong problem-solving and analytical skills. Comfortable working in a fast-paced, performance-driven environment. Ability to multitask, prioritize, and adapt to changing business needs. Basic computer skills and ability to navigate multiple systems. Ability to work independently and collaboratively within a team. Detail-oriented, dependable, and professional. Patient, composed, and solution-oriented in all customer interactions. Flexible to work rotational shifts.