Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager, ensure security and safety across the facility, keep the related records and develop yourself.

Fully perform other duties assigned by the Security Supervisor and other seniors.

Ensure the life and property safety of people in your area of duty.

Greet guests, provide information and guidance to them, and bid them farewell.

Organize human and vehicle traffic and contribute to the communication between the facility and individuals.

Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.

Carry out initial response to important incidents such as fires, sabotage, injuries, and fights, and report the incident to the respective persons.

Be respectful, moderate and polite to managers, seniors and colleagues.

Pass on all relevant information to the next security officer on shift.

Inform the Security Supervisor of all developments and events that take place in your area of responsibility.

Be familiar with the procedures to catch and detain criminals.

Ensure that all devices and equipment such as walkie-talkies, detectors, telephones, etc. are maintained well, clean, charged and operating.

Immediately inform your supervisor in the event of any bomb or suspicious package call and ensure security around the area where the call was made.

Take part in the Emergency Response Teams.

Ensure that the shift area is kept in a clean, orderly and neat manner.

Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.

Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.

Protect the hotel’s guests from any external factors that may cause inconvenience.

Gather information and pass such information on to seniors rather than disclose information to third parties.

When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.

Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to your supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.

Control the units around the facility and report any suspicious persons or vehicles to your supervisor.

Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.

Fully comply with the rules concerning shift changes and ensure that no problems occur.

Ensure the security around the areas where explosive and combustible agents for entertainment purposes will be used.

Make use of all opportunities for self-development. Eliminate any problems and shortcomings in inspections and controls and report any needs. Make every effort to be the best.

Predict that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training.

Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).

Implement necessary warnings and departmental training to save energy inside the facility.

Carry out responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment.

Carry out all responsibilities related to the quality management systems implemented at the facilities.

Carry out all other duties assigned by managers and hotel management not specified in this job description.

Qualifications

• Education: At least a high school diploma.
• Experience: At least 2 years of work experience in the related field. Experience in the industry is an asset.
• Foreign language: Not required.
• Courses and training: Prior attendance in courses and seminars in the related field.
• Computer literacy: Not required.
• Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.