Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive, highly skilled labor markets to deliver reliable, scalable support solutions. Its services are powered by advanced technology, robust operational strategies, continuous improvement, and a strong focus on innovation to enhance customer satisfaction and performance.
Role Description The Airline Customer Service Agent is a full-time, on-site role based in Qesm 2nd 6 October. The agent will handle inbound and outbound customer interactions related to airline services, including reservations, ticketing, flight changes, check-in support, baggage inquiries, and general travel information. Day-to-day responsibilities include responding to customer inquiries via phone, email, and chat, resolving issues efficiently, and providing accurate information in line with airline policies and procedures. The role requires maintaining high service quality standards, documenting interactions in the systems provided, and escalating complex cases when necessary. The agent will collaborate with team members and supervisors to meet performance targets and uphold Raya CX’s commitment to an excellent customer experience.
Qualifications
Candidates should possess strong customer service and communication skills, including active listening, clear spoken and written English, and professional telephone etiquette. Candidates should possess problem-solving and conflict resolution skills, with the ability to remain calm under pressure and handle difficult or time-sensitive situations effectively. Candidates should possess basic computer and typing skills, including proficiency in using CRM systems, email platforms, and common office applications. Candidates should possess organization and time management skills to manage multiple customer requests, prioritize tasks, and meet performance targets. Relevant qualifications include a high school diploma or equivalent; prior experience in customer service, call centers, or the airline/travel industry is an advantage. Additional beneficial qualifications include flexibility to work shifts, strong attention to detail, a customer-focused mindset, and the ability to work collaboratively in a diverse team environment.