Job responsibilities:

Receive and review customer requests and ensure data completeness.
Coordinate with Sales, Production, Warehousing, Transportation, and Finance to ensure orders are fulfilled on time.
Monitor the order fulfillment cycle from receipt to customer delivery.
Track stock availability and coordinate with warehouses to prepare orders.
Coordinate with transport companies or the logistics department to ensure shipments are delivered on schedule.
Monitor any delays or operational issues and work to resolve them in coordination with the relevant departments.
Update order status and inform the sales team and customers of any developments.
Prepare daily and weekly reports on order movement, completion rates, and any pending orders.
Review shipping and delivery documents and ensure they are complete.
Follow up on returns or complaints related to operations and coordinate to resolve them.
Ensure compliance with company policies and procedures and quality standards during operations.
Contribute to improving workflows, enhancing operational efficiency, and reducing errors.

Required skills:

Bachelor’s degree in Business Administration, Commerce, or any related field.
Experience from two to four years in Operations or Order Fulfillment.
Proficiency in Microsoft Excel at a very good level.
Strong coordination, follow-up, and problem-solving skills.
Ability to work under pressure and prioritize.
Excellent communication and organizational skills.

Additional details

• Number of vacancies: 1
• Shift system: Morning shift only
• Benefits: Social security, transportation allowance