Respond to customer inquiries and complaints. Search for required information using available resources. Process and resolve customer complaints related to product sales for customer service issues. Provide customers with enterprise services and product information. Follow up on complex customer calls when necessary. Complete and update call notes and call reports in CRM as needed. Obtain and evaluate all relevant data to handle complaints and inquiries. Record details of feedback, inquiries, complaints, and actions taken. Manage, communicate, and coordinate with internal departments.
Additional details
- Number of vacancies: 3
- Shift system: morning and evening
- Benefits: social insurance