Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

Make sure that the daily plan identified for him/her and the personnel is carried out according to the standards.

• Ensure that all vacuuming, washing, polishing and furniture care is carried out professionally and according to the rules.
• Train all public area personnel on how to maintain the equipment and devices.
• Prepare and ensure implementation of a cleaning plan.
• Monitor and check the sections and items that need maintenance and repairs.
• Make sure that the storage and cleaning work is carried out successfully and properly.
• Make sure that the chemicals are used properly and economically. At the same time, ensure that these personnel use these chemicals in a safe manner without harming human health.
• Keep track of the daily breakdowns and maintenance jobs, report and monitor the situation to the respective sections.
• Check whether the maintenance and cleaning of the public toilets comply with the standards.
• Immediately hand over any lost and found items to the Housekeeping Office.
• When necessary, organise trainings in coordination with the Housekeeper and ensure participation.
• Be familiar with the fire and safety rules and instruct colleagues accordingly.
• Ensure successful and complete coordination between shifts.
• Work in coordination with the Food and Beverage Department in order to ensure that the banquets in the units are delivered in an organised and systematic manner.
• Play an active role in day-to-day operations.
• Ensure that his/her and personnel uniforms and appearance are always clean and hygienic.
• Attend other departmental meetings and trainings and the General Manager’s meetings according to the hotel management calendar.
• Take part in the Emergency Response Team.
• Carry out all responsibilities related to the quality management systems implemented at the facilities.
• Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

• Education: At least a high school diploma.
• Experience: At least 5 years of experience in the industry.
• Foreign language: At least one foreign language in order to communicate with guests and/or understand the technical terminology of the devices and equipment and use them accordingly.
• Courses and training: Prior attendance in courses and seminars in the related field.
• Computer literacy: MS Office applications and HK package programmes.
• Skills: Expected to have sufficient knowledge and experience concerning the methods, techniques and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests.