Company Description Teleperformance is a French multinational leader in outsourced customer experience management, operating in more than 80 countries worldwide. In Egypt, Teleperformance has been present since 2007 and now runs seven sites across New Cairo, Mohandessin, Kattamya, Alexandria, and Tanta. The company manages over 45 projects serving markets such as Canada, the US, the UK, the Middle East, and Egypt in more than 25 languages.
Role Description
This is a full-time, on-site Customer Service English Account role based in Qesm 1st New Cairo. The role involves handling inbound and outbound customer interactions in English via phone, email, or chat, addressing inquiries, resolving issues, and providing accurate information. Daily responsibilities include documenting customer cases, following established procedures, and escalating complex problems when necessary.
Fluency in English is a Must ( B2 or Above) Recent graduate or equivalent educational background; previous customer service experience is an advantage but not mandatory. Ability to work on-site in Qesm 1st New Cairo and commit to rotating shifts, including weekends or holidays if required. Strong multitasking, time management, and basic computer skills (typing, CRM systems, email, and chat tools).