Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operational frameworks, enhance efficiency, and strengthen control and transparency. Its eight specialized platforms form a connected digital ecosystem, supported by a studio model that enables centralized innovation and accelerated product development. With a long-term vision for regional and global expansion, WAJJAD is shaping the digital operating layer for governance-driven and asset-backed institutions.
Role Description This is a full-time remote Customer Support role responsible for delivering high-quality assistance to clients using WAJJAD’s B2B platforms. The Customer Support professional will respond to customer inquiries via multiple channels, troubleshoot technical issues, and guide users through platform features and best practices. The role includes documenting support cases, escalating complex issues to technical teams, and following up to ensure timely resolution and sustained customer satisfaction. The individual will collaborate with product and operations teams to relay user feedback, contribute to knowledge base content, and help refine support processes. Consistent, clear communication and a service-oriented approach are essential to maintaining strong client relationships in a fast-evolving digital environment.
Qualifications
Strong Customer Support experience with a focus on Customer Satisfaction and handling diverse client inquiries. Excellent Interpersonal Skills, including active listening, empathy, and clear, professional communication. Ability to provide Technical Support, including basic troubleshooting, issue replication, and coordination with technical teams. Solid Analytical Skills to interpret user problems, identify patterns, and propose practical solutions or process improvements. Experience supporting B2B or Saa S platforms, preferably in governance, legal, financial, or real estate domains. Proficiency in written and spoken English; Arabic language skills are a plus. Comfort working remotely with distributed teams, using digital collaboration and ticketing tools. Relevant diploma or degree in business, IT, or a related field, or equivalent professional experience.