The Four Seasons Hotel Cairo At The First Residence is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Cairo At The First Residence and managing the day to day activities of the Guest Relations Team.
What you will do :
- Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
- Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
- Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
- Develop healthy relation with other front office team members in particular and all hotel employee in general
- Ensure all local and corporate policies, works rules and benchmark standard are properly applied
- Utilize Golden appropriately for a maximum guest recognition/satisfaction
- Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
- Assisting the Front Desk team in the check-in and checkout processes based on benchmark standard
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
- Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
- Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
Desired Candidate Profile
The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell.