Jobs / Call Center Jobs / Customer Service Representative
On-site Full Time
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Egypt , Al Jizah
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Job Details

Employment Full Time
Category Accounting, Finance & Banking
Industry Financial Services
Conduct outbound calls to customers based on tickets received from inbound channels to resolve their issues effectively. Verify and update customer data in the CRM system to ensure accuracy before proceeding with issue resolution. Handle customer requests related to financial services, card usage, and account inquiries. Confirm double transactions with customers. Perform customer retention activities by contacting clients requesting to close their cards, explaining product benefits, and offering suitable alternatives to maintain their relationship with the company. Create and escalate tickets related to the internal merchant relations team for resolution and ensuring customers are informed once issues are resolved.
Qualifications:Education: Bachelor’s degree in Business Administration, Finance, or related field. Experience: 1-2 years of experience in a CRM or call center role within the financial services industry.
Skills:knowledge of CRM systems and ticketing workflows required. Strong interpersonal and problem resolution skills.

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Egypt, Al Jizah
Financial Services
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