Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.

Job description

Responsibilities

Invoice & billing management:

• Oversee the preparation and issuance of invoices to corporate clients, travel agents, and direct bill accounts.
• Ensure that invoices accurately reflect charges for rooms, services, and other hotel-related expenses.
• Review and approve billing adjustments, credits, and corrections, ensuring they align with hotel policies.

Collections management:

• Monitor the aging report regularly and take necessary actions to ensure timely collection of outstanding balances.
• Follow up on overdue accounts, working closely with clients to resolve discrepancies and settle unpaid invoices.
• Establish and maintain strong relationships with clients, providing excellent customer service while ensuring the collection of outstanding payments.

Account reconciliation:

• Reconcile accounts receivable transactions, ensuring all guest and corporate charges are properly accounted for and balanced.
• Assist with month-end and year-end closing processes, ensuring all accounts are accurately reconciled and reported.
• Ensure proper documentation and reporting of all adjustments, write-offs, and other account activities.

Cash flow & financial reporting:

• Monitor cash flow and ensure that payments are processed and deposited in a timely manner.
• Prepare and submit regular financial reports regarding accounts receivable balances, collections, and aging to management.
• Assist with financial analysis by tracking accounts receivable trends and providing insights on areas for improvement.

Internal controls & compliance:

• Ensure that all accounts receivable processes comply with hotel policies, accounting standards, and regulatory requirements.
• Help implement and maintain strong internal controls to safeguard hotel assets and minimize the risk of fraud.
• Coordinate with the finance team to ensure accurate and timely revenue recognition for accounting purposes.

Customer service & client relations:

• Address and resolve any billing inquiries or disputes raised by guests, clients, or internal departments.
• Provide assistance to clients with payment plans or alternative solutions to settle outstanding balances.
• Ensure a high level of professionalism and service in all interactions with clients and internal teams.

Collaboration with other departments:

• Work closely with the Front Desk, Sales, and Reservations departments to ensure all accounts are accurately billed and payments are processed.
• Collaborate with the Finance Manager and other departments to provide support for budget planning, forecasting, and financial analysis.

Continuous process improvement:

• Recommend and implement improvements to streamline accounts receivable processes, increase efficiency, and improve collections.
• Stay updated on industry best practices and any changes in financial regulations or software tools.

Additional responsibilities

• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Abilities / key competencies / skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the companyu2019s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading myself

• Positive orientation
• Operational decision making
• Self-development & management

Leading others

• Developing an empowered team
• Leading an engaged and diverse team
• Communication

Leading the business

• Advocating guest passion
• Business planning and analysis
• Business improvement and change

Experience / certificates / education

• Bacheloru2019s degree in accounting, finance, business administration, or a related field preferred.
• Minimum of 3-5 years of experience in accounts receivable or a related accounting role, preferably within the hospitality industry.
• Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.
• Proficiency with accounting software (e.g., Oracle, Sage, QuickBooks) and Microsoft Office Suite (especially Excel).
• Excellent organizational, problem-solving, and time-management skills.
• Strong communication skills and the ability to manage relationships with both clients and internal teams.
• Ability to lead, motivate, and train a team of accounts receivable professionals.
• High attention to detail and accuracy in financial data processing.
• Strong communication and interpersonal skills.

Additional information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.