Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

We're looking for a detail-oriented and collaborative Quality & Hygiene Officer to join our team in Sharm El-Sheikh, Egypt. In this pivotal role, you will be responsible for ensuring the highest standards of food safety, hygiene, and quality management across all operational areas. You will work closely with kitchen and stewarding departments to maintain compliance with international food safety standards while fostering a culture of continuous improvement and accountability. Your analytical mindset, combined with your commitment to excellence, will be instrumental in protecting our guests' health and maintaining our organization's reputation.

Responsibilities include:

• Develop, implement, and monitor comprehensive Food Safety Management Systems in accordance with international standards and local Egyptian regulations
• Conduct routine inspections and audits of all food preparation areas, storage facilities, receiving areas, transportation, and buffet stations to ensure compliance with hygiene protocols
• Lead periodic control, monitoring, and validation processes according to established procedures and quality plans
• Collect and analyze samples from food, drinking water, surfaces, personnel hands, and raw materials for microbiological and laboratory testing; interpret results and provide recommendations
• Perform routine hand hygiene and surface contamination checks using practical swab testing methods
• Organize and deliver targeted training programs to kitchen and stewarding staff on food safety protocols, personal hygiene standards, and proper sanitation procedures
• Maintain detailed documentation and quality records related to the Food Safety System; ensure all records are organized and readily available for audits
• Investigate and report on nonconforming products and food safety incidents; lead corrective actions and monitor their effectiveness
• Manage emergency situations, product recalls, and crisis protocols according to established procedures; document and report all outcomes
• Coordinate with external auditors during food safety audits conducted by tour operators or regulatory bodies; ensure facility compliance and readiness
• Address guest complaints related to food safety with professionalism and empathy; communicate findings transparently to management
• Collaborate with facility medical staff to monitor and investigate any guest illnesses potentially related to food service
• Ensure alignment between Tour Operations Federation standards and the organization's Food Safety Management System
• Support the Quality Manager in preparing reports, statistical data, and performance metrics related to food safety initiatives
• Stay current with food safety trends, occupational publications, and regulatory changes; pursue continuous professional development through seminars and training
• Promote environmental sustainability by implementing waste reduction, proper chemical handling, energy conservation, and pollution prevention measures
• Serve as a liaison between department managers and the Quality Manager to facilitate effective communication and system improvements
• Perform additional duties as assigned by management to support organizational goals

Qualifications

Education & certifications:

• Bachelor's degree in Veterinary Science, Food Science, Microbiology, or a related field
• Formal training or certification in Food Safety Management Systems (HACCP, ISO 22000, or equivalent)
• Knowledge of food safety legislation and hygiene regulations applicable in Egypt and internationally

Experience:

• Minimum 2 years of professional experience in quality assurance, food safety, or hygiene management
• Proven experience working within Food Safety Management Systems in a hospitality, food service, or similar environment
• Experience conducting microbiological testing and interpreting laboratory results
• Demonstrated experience with internal and external audit processes

Skills & competencies:

• Exceptional analytical and problem-solving abilities, particularly in complex or high-pressure situations
• Strong communication skills with the ability to explain technical concepts clearly to diverse audiences
• Excellent organizational and documentation skills with meticulous attention to detail
• Leadership capabilities and ability to mentor and train staff effectively
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Ability to establish open communication channels and collaborate effectively across departments
• Strong interpersonal skills and empathetic approach to staff engagement
• Decisive decision-making abilities combined with transparency in reporting
• Ability to work independently and manage multiple priorities efficiently

Language:

• Fluent English proficiency (written and verbal) to communicate effectively with guests, staff, and international auditors

Additional qualifications:

• Knowledge of local Egyptian food safety regulations and compliance requirements
• Familiarity with hospitality industry standards and guest-focused service principles
• Ability to work flexible hours, including weekends and holidays as required
• Physical capability to conduct inspections and sampling across various facility areas

Additional information

Your team and working environment:
In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.