Job summary

Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals.

Candidate profile

Education and experience

• High school diploma or GED; 3 years experience in event management, food and beverage, sales and marketing, or related professional area.
• OR 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major; 1 year experience in event management, food and beverage, sales and marketing, or related professional area.

Core work activities

Managing banquet operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws as they relate to an event.
• Uses banquet beverage “use” records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures accurate customer billing for banquet events.
• Ensures coordination and execution throughout the event.
• Attends pre-conference meetings to ensure specifications of the group event are well executed.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance with corporate guidelines.

Leading banquet team

• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Leads discussions to review scheduled events and proactively avoid service challenges and failures.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing profitability

• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Ensuring exceptional customer service

• Anticipates guests' needs and responds promptly.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.

Conducting human resources activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
• Ensures property policies are administered fairly and consistently.
• Monitors and manages the payroll function.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Ensures employees are treated fairly and equitably.
• Effectively schedules to business demands and for tracking of employee time and attendance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Strives to improve employee retention.
• Ensures employees receive ongoing training to understand guest expectations.
• Sets goals and delegates tasks to improve departmental performance.
• Provides additional training to employees of other departments when additional assistance is needed for larger functions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates