Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this role

We are seeking an experienced infrastructure security professional to lead security governance, risk management, operational excellence, and service reliability across enterprise infrastructure services. This role is responsible for ensuring compliance with cyber security standards, improving security posture, managing security incidents, supporting critical infrastructure platforms, and leading technical teams to deliver secure, resilient, and customer-focused services. The position operates in a global environment and plays a key role in protecting business continuity, safeguarding information assets, and driving continuous service improvement.

What you’ll do

• Lead infrastructure security activities, ensuring compliance with cyber security and risk management standards across enterprise services.
• Drive security posture management through proactive monitoring, risk remediation, vulnerability management, operating system patching, and security assessments.
• Manage threat detection, investigation, incident response, recovery planning, and implementation of improved security controls.
• Oversee technical operations, service availability, platform health, and operational excellence for critical infrastructure services.
• Lead, coach, and develop technical operations teams, supporting capability building, knowledge sharing, and continuous improvement.
• Manage stakeholder relationships, customer escalations, service reviews, and service improvement initiatives to enhance user experience and productivity.
• Ensure compliance with service management processes, governance standards, service level agreements, and change management requirements.
• Support project delivery by providing technical expertise, managing operational readiness, and ensuring successful implementation of new services and technologies.
• Contribute to operational planning, budget management, service investment forecasting, and business continuity activities.

Who you are

• Bachelor’s degree in engineering, computer science, or a related technical discipline.
• Extensive experience in IT support, infrastructure security, and technology operations, including significant experience leading technical teams.
• Strong knowledge of enterprise infrastructure technologies including Microsoft Azure, Microsoft 365, virtualisation platforms, Windows Server technologies, Active Directory, DNS, DHCP, storage solutions, and cloud-based services.
• Experience with vulnerability management, configuration management, automated deployment, and information security controls.
• Proven ability to manage operational services, troubleshoot complex technical issues, and deliver continuous service improvements.
• Strong leadership, stakeholder engagement, strategic thinking, communication, and people development skills.
• Comfortable working within an on-call support model and collaborating across international teams and cultures when required.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead security and infrastructure services that support large-scale global business operations.
• Exposure to enterprise cloud technologies, cyber security programmes, and critical service management environments.
• Experience influencing service strategy, operational excellence, and business continuity initiatives.
• Leadership opportunities focused on coaching teams, stakeholder management, and organisational impact.
• Participation in global projects that drive innovation, security maturity, and service transformation.

What skills you will learn

• Advanced cyber security governance and enterprise risk management.
• Large-scale infrastructure operations and service reliability management.
• Strategic stakeholder engagement and customer-centric service delivery.
• Security incident management, crisis response, and business continuity practices.
• IT service management, operational governance, and continuous improvement methodologies.
• Leadership and team development within complex global environments.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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