Job description

Collection Specialist ( Fluent English speaker) Department: Finance & Collections Reporting To: General Manager Location: El Sheikh Zayed Job Summary We are seeking a proactive and detail-oriented Collection Specialist to manage accounts receivable, ensure timely collection of outstanding payments, and maintain strong relationships with clients.
The role requires excellent communication skills, a customer-focused approach, and the ability to handle collections professionally while preserving positive client relationships.
The ideal candidate should be fluent in English and capable of effectively communicating with clients regarding payments, account status, and issue resolution.
Key Responsibilities Collections & Accounts Receivable * Follow up with clients regarding outstanding invoices and due payments.
* Ensure timely collection of receivables according to company policies.
* Monitor customer accounts and maintain accurate collection records.
* Reconcile account balances and resolve payment discrepancies.
* Prepare collection reports and aging analysis.
* Escalate overdue accounts when necessary and recommend appropriate actions.
Client Relationship Management * Build and maintain strong professional relationships with clients.
* Act as a point of contact for payment-related inquiries and concerns.
* Ensure a positive customer experience throughout the collection process.
* Handle client concerns and resolve issues in a professional manner.
* Conduct regular follow-ups to maintain client satisfaction and engagement.
* Coordinate with internal departments to address client requests and concerns.
Reporting & Documentation * Maintain accurate records of client communications and payment activities.
* Prepare weekly and monthly collection performance reports.
* Monitor collection KPIs and identify areas for improvement.
* Ensure all documentation is properly maintained and updated.
Preferred Skills * Collections management * Client relationship management * Negotiation skills * Problem solving * Communication skills * Time management * Attention to detail * Reporting and data analysis * Social Insurance * Medical Insurance Work Conditions * Full-time * Office-based * Working hours as per company policy * Performance-driven environment * Regular client communication and follow-up required.
Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
* 1–3 years of experience in Collections, Accounts Receivable, Customer Service, or Client Relations.
* Fluent English speaker (written and spoken).
* Strong communication and negotiation skills.
* Good knowledge of Microsoft Office applications, especially Excel.
* Ability to manage multiple accounts and prioritize tasks effectively.