Company Description Teleperformance is a global leader in outsourced customer experience management and business process services, partnering with major brands across telecommunications, technology, and other industries. The Xfinity account focuses on delivering high-quality customer support and sales solutions for a leading telecommunications and entertainment provider. Team members benefit from structured training, performance-based incentives, and clear career progression paths. The Cairo site offers a professional, multicultural environment with a strong emphasis on service excellence, compliance, and continuous improvement.
Role Description This is a full-time, on-site role based in Cairo, Egypt. The Sales and Marketing Specialist for the Xfinity account is responsible for engaging potential and existing customers, promoting Xfinity products and services, and closing sales in line with daily and monthly targets. Day-to-day tasks include handling inbound and outbound customer interactions, identifying customer needs, presenting appropriate solutions, and managing objections to secure conversions. The role also involves maintaining accurate records in CRM systems, participating in product and sales training, and collaborating with team leaders to optimize campaigns and customer outreach strategies. Specialists are expected to adhere to company policies, quality standards, and compliance requirements while contributing to a positive, results-driven team environment.
Qualifications
Candidates should possess strong Communication and Customer Service skills to interact effectively with diverse customers and build lasting relationships. Candidates should possess proven Sales and Sales Management capabilities to drive revenue, meet targets, and support performance optimization. Candidates should possess Training-related skills, including the ability to absorb new product knowledge quickly and apply coaching feedback. Candidates should possess additional abilities such as basic computer literacy, CRM navigation, and data entry accuracy. Relevant experience in telecommunications, contact center, or retail sales is beneficial. Ability to work on-site in Cairo, Egypt, in rotating shifts and in a fast-paced environment. Strong problem-solving skills, resilience under pressure, and a customer-oriented mindset. High school diploma or equivalent; further education in business, marketing, or related fields is an advantage.