Yodawy is currently seeking a Customer Inquiries and Medical Data Management Officer who

will be reporting to the Medical Operations Lead. This individual will be responsible for managing

prescription data flow between insurance companies and Yodawy, ensuring data accuracy, and

maintaining seamless synchronization to support timely medication delivery. Ensuring a consistently

accurate and efficient operational process is of utmost importance in this role.

Role:

Medication Change Requests

- Handle patient requests in line with insurance policies and coordinate with insurers for approvals

and updates.

- Investigate and resolve prescription-related issues, escalating when necessary, and report key

updates.

Data Management & Syncing

- Receive and review prescription data from insurance companies, ensuring completeness and

accuracy.

- Create and manage tickets on the internal system to initiate processing workflows.

- Maintain and update client databases, ensuring accurate syncing of prescriptions to support the

delivery cycle.

- Coordinate with the medical teams at insurance companies to obtain chronic medication

prescription data on schedule, ensuring timely processing and uninterrupted service.

- Extract and prepare prescription data from insurance systems when required.

General Responsibilities

- Perform additional tasks assigned by the direct manager.

Requirements

- 2 Years experience.

- Proficiency in Microsoft Excel is preferred.

- Strong attention to detail and high level of accuracy in data handling.

- Good communication skills and ability to coordinate with multiple stakeholders.

- Ability to work in a structured, process-driven environment.

- Fluency in English, both written and spoken.