Job Description

Roles & Responsibilities

JOB PURPOSE: Responsible for the safety, availability, and comfort of the track by ensuring the reliability of maintenance operations. Manage technicians and operators under his responsibility.

RESPONSIBILITIES/DUTIES

Track Maintenance & Technical Oversight

• Ensure the long-term reliability, safety, and sustainability of the LRT network s track and workshop installations.
• Maintain railway safety standards and ensure sustainability of installations.
• Oversee the technical execution of corrective and cyclical maintenance activities.
• Monitor and assess track conditions, including analyzing inspection reports.
• Oversee the completion of maintenance projects and track inspections.
• Ensure proper logistics and resource availability for maintenance worksites.
• Conduct inventory checks for online stock and equipment during night shifts.
• Ensure continuity of service across maintenance operations.

Team Leadership & Workforce Management

• Manage technicians and operators under direct responsibility.
• Plan, organize, supervise, and adjust team activities as needed.
• Contribute to the training, coaching, and development of team members.
• Assist in managing the transition and coordination of maintenance activities between night and day shifts.
• Enforce safety instructions on site to ensure the wellbeing of all staff.

Safety & Compliance

• Ensure compliance with company policies, procedures, and safety regulations.
• Promote and enforce safety culture during all maintenance activities.
• Ensure all maintenance works are executed in alignment with safety-critical procedures.
• Manage emergency interventions efficiently when required.

Communication & Stakeholder Coordination

• Facilitate effective communication with internal and external stakeholders.
• Align work execution with the company s strategic objectives and operational requirements.
• Provide updates and support to the Track Manager as required.

Planning, Reporting & Economic Management

• Plan, organize, and oversee maintenance activities based on operational needs.
• Monitor and manage the economic impact and cost-efficiency of maintenance operations.
• Support continuous improvement initiatives and ensure proper documentation.
• Complete assignments independently within established procedures and expected timelines.

Additional Responsibilities

• Perform other duties as assigned by the Track Manager.
• Maintain high professionalism, positive attitude, and strong service orientation under pressure.

Safety Responsibilities

• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.

Desired Candidate Profile

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Qualifications:

• Degree in Mechanical or Civil Engineering.

Knowledge:

• Know the technology of the Metro track.
• Know the constraints related to the operation of the lines.
• Know Track Maintenance.
• Know distressing process.
• Knowing how to manage an emergency intervention.
• Know how to read and interpret readings from measuring vehicles.
• Know the methods of site planning.
• Knowing how to ensure the conduct of work on operated and unoperated track.
• Know how to use CMMS software.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word, Excel and Outlook).

Experience:

• 3-5 years relevant experience in track maintenance.
• Experience in the change management culture.

DESIRED BEHAVIORS & EXPERIENCES

• Strong understanding of track infrastructure.
• Effective management abilities.
• Skilled in communicating at all organizational levels.
• Capable of supervision and operational control.
• Strong problem-solving and process mapping skills.
• Possesses analytical and critical thinking abilities.
• Proficient in negotiation and decision-making.
• Self-driven and enthusiastic approach.
• Strong numerical aptitude.
• Capable of handling complexity.
• Excellent verbal and written communication skills in English; fluency in spoken and written Arabic.
• Attentive to detail.