Job Description

Roles & Responsibilities

POSITION SNAPSHOT

Job Title: Order To Cash Lead Company: Nestl Business Solutions Location: Cairo, Egypt

Main Purpose of Job:

Lead the end-to-end Order-to-Cash (O2C) operations and services delivered by NBS across in-scope markets, ensuring high-quality service delivery in line with SLAs, robust business controls, and adherence to Global Standard Processes.

Drive strategic initiatives that improve Nestl s working capital, enhance operational excellence, and promote end-to-end standardization.

Lead, develop, and empower a team of supervisors while fostering a culture of continuous improvement, service quality, and stakeholder satisfaction.

KEY RESPONSIBILITIES:

Driving Excellence in the following areas managed in NBS Centers for O2C E2E:

Customer Solutions

Sales Support

Demand Capture

Billing

Payment Application

Credit Analysis

Claims Management

Collections

Reference Data

Operations Management / Change Management

Participate in building and communicating the functional OMP / key priorities.

Leads a team of supervisors, SPOC and PO in establishing and accomplishing objectives as aligned with the company and functional priorities.

Ensure full alignment, understanding and execution of the team of people strategies within the functions / teams / processes in scope (Nestle & I, LDv, People plans, talent management strategy, other global people priorities and initiatives)

Act as a change agent in communicating and aligning key organizational changes that will impact the department.

Contribute to the stabilization of the operations following a transition.

Oversees performance and execution of O2C processes and anticipates/plans for potential issues and escalations.

Manage the immediate resolution of critical issues and escalations.

Improve the O2C process working closely with the IBS organization / IT/ market(s)

Responsible for ensuring appropriate controls and audits are in place and performed as required.

Oversees internal/external audits, knowledge base updates, year-end process interaction and payroll calendar setting.

Ensure BCP s for O2C are regularly and successfully tested, gaps are identified and addressed.

Fully align and work with IBS and other centers to ensure Global Alignment to Standardization.

As a member of the NBS center leadership team, actively contribute to the development of IBS strategy.

Evaluate the market potential and the need to introduce new services above markets.

Performance Management:

Monitors and evaluates team performance and conducts regular performance and development coaching and discussions.

Provide support in the execution of developmental plans for the team members.

Talent Management:

Active participation and contribution in People Day discussions - functional talent calibrations, management calibrations (if relevant)

Responsible in building a robust talent and succession pipeline for the teams in scope.

Stakeholder Management:

Actively participate and contribute in governance and expert network meetings, telcos with markets and other NBS communities.

Desired Candidate Profile

• Bachelor's Degree in Finance / Accounting or other related field.
• At least 6-8 years of solid leadership experience within a Shared Services Center environment is required, with a demonstrated ability to successfully lead direct and indirect teams.
• Strong stakeholder management experience.
• Solid knowledge and experience in Finance / Accounting / Accounts Receivables / Order to Cash activities.
• Experience in leading / sponsoring / participating in projects.
• Proficient in Microsoft Office Suite particularly MS Excel, MS Word, MS Outlook, MS PowerPoint.
• Fluent in English.