• Serve as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensure they are resolved in a timely manner based on the daily priority list.

• Follow and implement the company's data security rules.

• Ensuring security and upgrades are applied to desktops and laptops and kept up to date.

• Following up with clients to ensure the problem is resolved.

• Perform remote troubleshooting through diagnostic techniques.

• Evaluates system potential by testing the compatibility of new programs with existing programs.

• Diagnosing and solving Server software or applications faults (Antivirus Microsoft Office ..Etc.).

• Processing customer correspondence Handle escalated calls or escalated customer issues.

• Achieve Key Performance Indicator targets to meet business goals and objectives.

• Keep inventory of all IT equipment, software, and license users.

Requirements

• Bachelor's degree in engineering, computer science, or any related filed.

• 1-3 years of experience in a similar field.

• MCSA Certification is a preferred.

• N+ Certification is preferred.

• A+ Certification is preferred.

• Basic network troubleshooting is a must.

• Excellent written and verbal communication skills.

• Ability to handle tasks under pressure.

• Excellent English Commands.

• Strong documentation skills.

• An ability to follow internal processes.