Company Description Alorica is a global customer experience (CX) provider that partners with brands from strategy through execution to deliver impactful, end-to-end solutions. The company combines proven performance, industry expertise, and advanced technology to create customer experiences that drive real results. Alorica is known for challenging convention, building strong client relationships, and operating with integrity and authenticity. With 100,000 professionals across 17 countries, the company supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected workforce focused on elevating customer interactions and long-term brand loyalty.
Role Description The Customer Service Representatives (B2 English) role is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, team members handle inbound and outbound customer interactions via phone, chat, or email, offering clear information, guidance, and problem resolution. Daily responsibilities include listening carefully to customer concerns, troubleshooting issues, updating account information, and following established procedures and scripts when needed. Representatives document each interaction accurately in the system, escalate complex cases to appropriate teams, and follow up to ensure customer satisfaction. They are expected to maintain professional communication in English at a B2 level, meet quality and performance metrics, adhere to company policies, and contribute to a positive, collaborative work environment.
Qualifications

Strong customer-focused skills, including Customer Service Representatives experience and commitment to Customer Service. Ability to deliver effective Customer Support and maintain high levels of Customer Satisfaction. Understanding of Customer Experience principles and ability to create positive, consistent interactions. B2 level proficiency in English, with clear verbal and written communication skills. Ability to work on-site in Qesm El Sheikh Zaid on a full-time schedule, including shifts, weekends, or holidays as needed. Good problem-solving, active listening, and conflict-resolution skills in a fast-paced environment. Comfort with using computer systems, CRM tools, and multitasking between applications while engaging with customers. Prior contact center or customer-facing experience is preferred but not required; training will be provided.