Company Description SM Technical Support Services is a leading provider of comprehensive business services, supporting organizations across the MENA region and Gulf countries from its headquarters in Egypt. With over two decades of experience, the company has built a strong reputation as a trusted partner for supply chain management, accounts management, human resources, and financial services. SM helps clients streamline operations, improve decision-making, and focus on core business priorities through deep domain expertise and tailored solutions. Its commitment to responsive customer service, continuous improvement, and measurable results has solidified its position as a premier professional services provider in the region. By leveraging qualified professionals and technology-driven processes, SM enables organizations to remain efficient, cost-effective, and competitive in dynamic markets.
Role Description The Account Executive is a full-time, on-site role based in Qesm El Maadi. This role is responsible for managing a portfolio of client accounts, serving as a primary point of contact, and ensuring that service delivery meets agreed expectations and performance standards. Day-to-day tasks include building and maintaining strong client relationships, understanding client needs, coordinating with internal teams to deliver services, and preparing regular account reviews and performance reports. The Account Executive will support contract renewals, identify opportunities for cross-selling and upselling services, and assist in resolving issues in a timely and professional manner. The role also involves maintaining accurate documentation, monitoring account health, and contributing to process improvements that enhance client satisfaction and operational effectiveness.
Qualifications
Strong account management and client relationship skills, including experience handling multiple accounts and coordinating service delivery. Solid business, financial, or operations acumen with the ability to understand and discuss supply chain, accounting, HR, or financial services requirements. Effective communication, negotiation, and presentation skills, with the ability to engage stakeholders at different organizational levels. Proficiency in using office productivity tools (e.g., spreadsheets, presentations, CRM or account management systems) and documenting account activities. Strong organizational, time management, and problem-solving skills, with attention to detail and the ability to work under deadlines. Demonstrated ability to work collaboratively in a team environment and build trust with internal and external partners. Bachelor’s degree in Business Administration, Finance, Marketing, or a related field, or equivalent practical experience. Prior experience in account management, customer success, or client services within professional or business services is highly beneficial. Knowledge of the MENA and Gulf business environment and proficiency in English; additional regional languages are an advantage.