Company Description

"CONCENTRIX is Hiring Now CS for English account
* Salaries start from 14K to 18K + 25% salary Increase
* Kpi's up to 3500K + 10% COLA1700 + overtime and overnight allowance 1200 + training Paid
- Fluent English speakers (B2-C1)
- 5 working days - 2 days off
- 9 working hours (1.5 hour break) Rotational shifts and days off
- Medical - social insurance
- Job location 6th of October or Maadi or 5th settlement and Transportation is provided ( door to door for girls)

If you’re interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins"


Role Description This is a full-time, on-site Call Center Customer Service Representative role based in Cairo. The representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products, services, and policies. Daily tasks include resolving issues, documenting interactions in the system, and following established procedures to ensure timely and effective support. The role also involves maintaining a positive and professional tone, escalating complex cases when necessary, and working with team members to meet service level targets. The representative will be expected to follow scripts where appropriate, adhere to call center guidelines, and contribute to ongoing improvements in customer experience.
Qualifications

Candidates should possess skills in customer service and customer support, with the ability to respond to inquiries and resolve issues efficiently. Candidates should possess skills related to customer satisfaction and customer experience, focusing on building trust and maintaining positive interactions. Candidates should possess skills relevant to working as customer service representatives, including handling high call volumes and following structured processes. Strong communication skills in English and Arabic, both spoken and written. Ability to work on-site in Cairo, manage time effectively, and adapt to shift-based schedules if required. Basic computer literacy, including familiarity with call center software, CRM systems, or similar tools. Prior experience in a call center or customer-facing role is preferred but not mandatory; willingness to learn and participate in training is essential. High level of reliability, attention to detail, and a calm approach when dealing with challenging or complex customer situations. Proficiency level of English from B1+ to B2